Wednesday, December 31, 2008

A Better Way to Fund Healthcare

A Better Way to Fund Healthcare
By: Bryan Brown, CFP

The days of cheap health insurance premiums in exchange for complete medical coverage are over. As rates increase, employer’s profit margins shrink and benefits are decreased. Consequently, employers must look at alternative plan designs and funding mechanisms in order to stay competitive. After all, benefits are still going to have to be provided in order to attract and retain the best employees.

Traditional health plans pay for the majority of services rendered. Patients generally are responsible for a copay or have a relatively low deductible to cover the cost for most procedures. Then the insurance company pays the lion share of the balance. There is not much incentive for patients to become better consumers. Think about it, if it costs the same (a copay), a patient will usually go to the most convenient place for treatment, not the most economical and in many circumstances, not the best. Healthcare has to be one of the only areas in our financial lives where this holds true. For anything else we tend to shop around to make sure we are getting the most for our money. When we purchase a car, for instance, most people don’t go to one dealer and pay full sticker price, we search the internet and visit multiple dealers so we can better negotiate price and terms. This is not the case for healthcare expenditures. Our current healthcare environment leads to overutilization which translates into higher premiums and less benefits for employers and employees.

So what is the solution? In my opinion, we have to have employees and patients put at least some “skin in the game.” One way my agency achieves this with our clients without financially crippling employees is by utilizing Health Reimbursement Arrangements (HRA). This works by not only modifying your plan design but your way of thinking.

There are two parts to this type of arrangement. Part one is a high deductible health plan.

The average traditional plan design we see today has a $1,000 deductible with 80% coinsurance to a maximum out of pocket of $4,000 (including the deductible), plus a $25 office visit copay and a $10/$25/$50 copay prescription card. In this scenario, a major illness or accident will cost an employee $4,000 plus all associated copays.

What we suggest is drastically increasing the deductible to $3,000 or even $5,000, changing the coinsurance to 100% after the deductible is met and removing all copays so all costs go toward the deductible. Yes, that is correct. NO COPAYS! Everything goes towards the deductible. Most insurance companies will give between a 35% and 50% discount in premiums when you move to this plan design. Obviously if an employer presented this plan alone to their employees, the employees would run out of the room screaming that they don’t have any health coverage and they can’t afford $5,000 in up front medical costs.

This is where part two comes into play. We use a Third Party Administrator and have the employer fund a percentage of each employee and dependent’s deductible, from the first dollar. This can be done in any number of ways but an example would be to have the employer fund 80% of the employee’s $5,000 deductible. This takes the employee’s liability down to $1,000 annually. Remember, most plans out of pocket maximum is $4,000 plus copays. Which is less, $1,000 or $4,000 plus copays? This scenario applies to office visits, prescription drugs, lab, x-rays, hospital stays, etc. All covered expenses are handled this way. In over 90% of the time, we can show you actuarially that you can improve benefits and save between $1,000 and $3,000 per employee per year and level out your future premiums.

“What about an employee revolt?” When communicated correctly employees are very happy with these arrangements because their out of pocket costs are dramatically decreased and so is their portion of the premium. Many times, their savings in premium will offset all of their out of pocket expenses. The key is getting employees and spouses to think differently and understand what they have. We achieve this through multiple meetings and one on one consultations, not just at renewal but throughout the year.

“This sounds too good to be true. How can this be done?” Because right now, employers and employees are overpaying for the convenience of copays and low deductibles. The premium savings when you move to a high deductible health plan without copays will more than compensate for the employer contribution toward the HRA. This has proven to be a very efficient way to not only immediately lower premiums and health plan costs but to hopefully stabilize renewal increases for many years to come.

My description only gives a very broad picture of these types of arrangements. You must work with an experienced advisor and administrator to ensure you are in compliance. The most important thing to remember is that there is a better way to fund healthcare.




Bryan Brown is a Certified Financial Planner® specializing in employee benefits and consumer driven healthcare. He is a partner in Brown & Company Insurance Services, a 30 year old Texas based insurance agency. Brown & Company manages TAPC’s member health care plans. To get more information, contact Helene Cavanaugh at 1.888.974.2272 to get contact information for our representatives at Brown & Company.

MARK THE DATE! TAPC’S OWNERS RETREAT

September 23-26, 2009 at Barton Creek Resort in Austin, Texas! More information coming! Join us for a great time done in style! We’ll have some speakers about timely topics for owners, do a lot of networking and sharing of information you’ll only get in this type of setting, and enjoy a world-class resort setting for some fun and comraderie! Spouses/Significant Others are welcome to join you! Mark the date and look for more information soon!

2009 TAPC/Linda McLaughlin Scholarship Recipient Named!

TAPC/Linda McLaughlin scholarship applicants are judged on academics, community and campus involvement, TAPC/Local chapter involvement, financial need, interest in the staffing/recruiting/HR field, ethics, and a written essay.


The 2009 TAPC/Linda McLaughlin Scholarship winner is Cyndi Gordon. Cyndi is a student at Baptist School of Health Professions in San Antonio with a 3.65 GPA. She is from New Braunfels and works for MEDTEK, a TAPC/SAAPC member firm. Cyndi is an administrative assistant to the President of the MEDTEK and is an active community volunteer, as well.


Cyndi will be recognized at the San Antonio Association of Personnel Consultants' (SAAPC) annual awards banquet in February 2009 and again at the Texas Association of Personnel Consultants' (TAPC) annual conference in Houston in April 2009.


Thank you to the scholarship committee and particularly Paul Austin of Qualitec who continues to underwrite this annual scholarship. Congratulations Cyndi!

Tennis Tournament

TAPC’s 1st Annual Tennis Tournament!

Thursday, April 2, 2009
Memorial Park Tennis Club
1500 Memorial Loop
Houston, Texas 77007-2065
Noon (check in) – 3:30 PM

Awards Immediately Following the Tournament

$25.00 Entry Fee Per Player

Doubles Round Robin Tournament

Players at all levels of ability are welcome!
Bring a friend or co-worker to play!
Spectators welcome at no charge!

Click here to register for the Tennis Tournament

Golf Classic

Thursday, April 2, 2009 at Houston National Golf Club
16500 Houston National Blvd
Houston, TX 77095
(281) 304-1400

11:00 Registration, Range Opens, Putting Contest
12:00 Shot Gun Start


* Individual Player with no tournament golf shirt = $125.00

* Individual Player plus a tournament golf shirt = $155.00

* Team of 4 players with no tournament golf shirts = $500

* Team Sponsor (4 players with a team shirt in your choice of team color) = $600


Price includes: Green, Cart Fees & Range Balls, Boxed Lunch, Tee Prizes & Tournament Awards, Prize Drawings & Contest, After the Tournament Cocktail Party.

Click here to register for the Golf Classic.

2009 CONFERENCE INFORMATION!

The 2009 TAPC conference will be held in Houston on April 2-4, 2009. All information is on the TAPC website. You can access it by going to www.tapc.org and clicking on the conference logo on the home page in the top left corner. We have new exhibitors, top rated speakers (see the website for a list of exciting speakers and a schedule of events) and new events. Join us for the Thursday evening (April 2, 2009) Conference Opening Reception with a terrific band, dinner, and an aerial picture to be given to all that attend as a memento of the event! Thursday during the day is a fantastic sales symposium with John Klymshyn! See all the details on the TAPC website – if you’ve never heard John speak, you won’t be sorry to attend this all inclusive day of sales training for inside and outside salespeople and consultants. Thursday is also the TAPC Annual Golf Tournament which is always a hit and this year we have a Tennis Tournament for players at all levels. Even if you’ve only held a racket a few times, you’re welcome to join us for this fun event! CERS training and Immersion Day will also be on Thursday, April 2, 2009 and will be followed on Friday with the Education lunch and graduation ceremony for all who are newly certified. You won’t want to miss all the fantastic speakers on Friday and Saturday. We’ve brought back some speakers you asked to hear again and each of them have prepared new material for this conference. We’ve brought in some new speakers that are new to TAPC and Texas that you won’t want to miss! All in all, this year’s conference is packed with new sessions and speakers who are all speaking about topics related to the economy, the changing market, future trends, new ways to grow your business, and other topics you told us you wanted to hear. Our keynote speakers will start Friday and Saturday off right with our opening entertainment getting you up on your feet! “Speed Networking” is a new event where you’ll walk away with a pocket full of contacts, all within your niche or specialty area in a fun, fast event that will keep you laughing and open up new partnering and split fee opportunities you can only get at this event. “Speed Exhibiting” is back again for owners and we’ll have a seminar about TAPC’s Health Insurance Plan. You’ll have an opportunity to visit more new exhibitors than ever before, enjoy a complimentary massage, browse the onsite bookstore, and win great prizes at the silent auction! All in all, you’ll get more for your “conference dollar” at this year’s TAPC conference than ever before! Don’t forget to register before 1/31/09 for Early Bird Pricing!

2009 Membership Dues are Due NOW!

Any 2008 TAPC member or new member can join by going online to www.2009dues.eventbrite.com Your one set of dues covers both your local area dues AND TAPC dues till 12/31/09. Once you join, you’ll receive log on information so that you can go into the site to update your company profile. Contact information and specialties are important for the website membership directory for client and candidate referrals and also for internal association members to find you for networking purposes. It’s important that other information on the profile be updated for our internal use as well. You can get into your profile at anytime to update or change any information as it changes.

Within a few weeks, the membership directory will only list 2009 members so make sure you renew your dues or join us for the first time soon! And, if you’re a new member, WELCOME!

2008 AWARDS PROGRAMS!

2008 AWARDS PROGRAMS! GREAT IMPROVEMENTS TO THE AWARDS BALLOT SUBMITTAL PROCESS!

The awards for TAPC, HAAPC, and MAPC have been automated and simplified! If your firm was a member of TAPC in 2008, you are eligible to enter individuals and/or teams in the TAPC, HAAPC and/or MAPC awards programs.

The awards process can be accessed by going to www.tapcballots.org and using your TAPC logon/password (the same one you use to get into the system to update your company profile). If you need your password/log on again, please email Helene Cavanaugh at tapc4u@sbcglobal.net. Once you are on the site, you can enter all the pertinent data, complete bios, and check off whether the nominee(s) will be entered into TAPC ONLY, TAPC AND HAAPC, TAPC AND MAPC, HAAPC ONLY, OR MAPC ONLY. If you are entering nominee(s) into more than one awards program (such as MAPC AND TAPC OR HAAPC AND TAPC), you can simply check off the appropriate boxes and submit it online once and they will be entered into all the awards programs you select!

You can save your work and come back to it and when you’re ready, checkout through online payment/shopping cart! No need to fill out paper, make copies, mail paperwork, or write checks!

Also, the information will be saved so next year when you enter, you can simply edit and update the information rather than complete all new work.

The deadline is Friday, February 6, 2009 by 5:00 PM.

In addition, you can register for the TAPC Awards banquet which is at the TAPC conference on Friday evening, April 3, 2009 online at www.tapc.org. This year’s theme is “All That Jazz!”

You can register for the MAPC Awards banquet which is at Prestonwood Country Club in Dallas on Friday, March 6, 2009 online at www.tapc.org. This year’s theme is “Mardi Gras with MAPC!”

You can register for the HAAPC Awards banquet which is at The Junior League in Houston on Friday, March 6, 2009 online at www.tapc.org. This year’s theme is “Proud Past, Bright Future!”.

YOU CAN ALSO SUBMIT A BALLOT (AT NO COST) FOR THE TAPC COMMUNITY SERVICE AWARD AT www.tapcballots.org

Monday, December 29, 2008

January 28, 2009 – TAPC Legislative Rally in Austin, Texas!

On Wednesday, January 28, 2009, TAPC will have it’s “Legislative Rally” in Austin! The day will begin at 9:00 AM in the auditorium at the Capitol Extension Building. Check in will begin at 8:30 AM and the morning will be full of speakers including Jennifer Patterson of McGinnis, Lochridge & Kilgore, LLP, Will Newton-Executive Director of NFIB (National Federation of Independent Business) and others! Learn about the legislative process, hear presentations about TAPC’s work in Austin on the Margin Tax, hear about this legislative session’s work we have planned regarding the Margin Tax and other legislation, and help us band together to represent our industry and our association legislatively! After our presentations, all “Legislative Angels” will have a special photo opportunity and we’ll have exclusive tours of the Capitol building for our group. We’ll have lunch offsite where we’ll have a presentation by Jake Posey and Steve Koebele, TAPC’s lobbyists where we’ll prepare you for the afternoon’s appointments with our legislators. After lunch, preset appointments with key Senators and Representatives will take place and then we’ll end the day at IIIForks Restaurant for an evening reception with our legislators and their staff.

Once you register, you’ll receive more specific information. We have a hotel block reserved and you can register to attend the day online by clicking here.


If you are a Legislative Angel, your angel donation covers the day’s activities and all special events for Legislative Angels that day and following the event. If you wish to attend the day without becoming a Legislative Angel, you may do so by simply registering for the day ($169) through the above link.


PLEASE JOIN US TO HELP REPRESENT OUR LEGISLATIVE CONCERNS IN AUSTIN!

Top 10 Reasons Clients Resist Meeting With You

Clients have the same resistance to meeting with you that you have in making the time to meet with them, believe it or not! You think in such a challenging market you are so busy managing the candidate side you don’t have the time to leave your desk and carve out the time to meet face to face with your prospects and clients. How can you afford not to?

Your job as a sales professional is to educate your client to your VALUE PROPOSITION by investing the time to meet with you face to face. But first you have to believe in the value yourself and second, you have to understand why prospects & clients resist meeting with you. What’s their perception?

Here are the Top 10 Reasons:

1. Your competition! Seriously, your competition has set the tone for you – they have met with your clients and wasted their time. They spent the entire meeting talking about how great they are and defending themselves against you and everyone else. There was no VALUE PROPOSITION communicated to the client. Your client isn’t going to go there again unless you can educate them to the real value you bring to the table, especially now in this recession.

2. Time constraints. That’s reality. Your clients are as busy as you are and time is precious to them too. They think they don’t have the time the same way you do. What that means is they default to the “I don’t have time” logic, or what they think is logic. Remember, that’s an objection you can overcome by demonstrating the ROI of meeting with you. Once you begin delivering value from your initial conversation, their resistance will be outweighed by your confidence and consultative approach.

3. Loyalty. Those are the clients you want to pursue! The prospects and clients that tell you they are “ALL SET” because they are loyal to another consultant or recruiter are the ones you want to align with. We all know loyalty sometimes results from habit or resistance to change as opposed to consistent delivery of exceptional service and value. What a perfect opportunity to showcase your expertise and provide a reason for clients to raise their bar.

4. Training. Your clients are not trained in facilitating consultant visits. Think about that. Your prospects and clients are trained in best practices of their area of expertise, not how to participate in or choreograph a meeting with recruiters. It’s your responsibility to take the lead, empower your clients to participate in the meeting and train them how the process works. Demonstrate your value proposition through an agenda submitted ahead of time. Create some excitement and anticipation to meeting with you!

5. Fear. There is real fear factor clients have about meeting with you. The buying process is an emotional choice even for non emotional people. Most people have had a negative experience with a recruiter or sales person where they felt pushed into an agreement or relationship they were not comfortable with. That leaves baggage we have to be prepared for. That fear is real and you can either enhance it or diminish it through solid consultative presentations. If clients sense you are there for your agenda or your sales quotas, they will be fearful to meet with you. Think of how you can make your contact look good to their boss through meeting with you. How about recording or videoing the meeting for them? As a thank you gift, it sure beats a denim shirt or a jar of candy!

6. Lack of Clarity. Clarity in your communication is critical to initiating interest in live meetings. This is especially true with C Level managers who are particularly savvy and very decisive. You have about 10 seconds to engage them or you have lost their attention and more importantly their respect. The clearer you can communicate your value and your insight into their business the easier the face to face meeting will be to secure. The best way to become confident in communicating with clarity is to practice and role play with scripts. Preparation and practice will help you present with the clarity you need to reinforce a sense of confidence and establish trust in you as the expert.

7. The Recession. It’s here and everyone knows it. Therefore people are cautious to invest in anything they don’t know the value of. With impending layoffs everywhere your clients may be psychologically frozen and more comfortable not going out on a limb to meet you, or any new business partner for that matter.
You need to understand the impact of the recession historically for your clients. History does have a way of repeating itself. The good news is the more confident and clear you are about your value proposition, there isn’t a better time to develop new accounts, business relationships and leverage them as the recession shifts into a healthy market again. Talk about being ahead of the curve!!!


8. Your Presentation. When was the last time you listened to yourself present a candidate or market your services? You will probably be amazed what you hear…
Pitch or tone that is either too high or too low, word fills that dilute the power of your communication, and possibly some phrases that lack clarity. And what about the length of your message? Do you even have a clue how long your presentation takes? A good way to start practicing your presentation skills is to change your voicemail message daily. First of all it allows you to customize your message which promotes interest on the callers part. Secondly it allows you to record and re-record until you sound like the expert you are!


9. Money- Finances and budgets are real. Now more than ever clients are cutting back on expenses and spending in general. You are probably already shifting your headset to expect to lower your fees just to get deals right?! Well, don’t!
Remember, people only question price when the value isn’t clear. With increased clarity in your communication coupled with a solid value proposition, your fees will stand by themselves. That’s why it is critical to meet live with your clients to establish your credibility, value and relationship power. When your cold calls revolve around fee negotiations you can take that as a sign your value isn’t clear.

10. Geographic location- Today most recruiters reach out to clients and candidates nationally or internationally. Flying has been the only means to meet with those clients and so face to face meetings have been mostly a luxury. Now with webcams you can have face to face meetings without leaving your office or getting on a plane. Leverage the distance factor and still be up close and personal. If you don’t, your competition will.

Monday, September 29, 2008

WHAT TO DO WHEN YOU DISCOVER A CONCEALED PLACEMENT

WHAT TO DO WHEN YOU DISCOVER A CONCEALED PLACEMENT

At some point you may discover you have been wrongfully deprived of the benefit of one of your hard earned placements by the client hiring one of your candidates without telling you. Feelings of shock, surprise and anger often arise. The knowledge that one of your candidates was hired without your knowledge can come from the candidate after resignation from the undisclosed placement seeking your help to find a new job; from another recruiter, or by calling the candidate to ask if they are interested in a new job opening. Finding out about the concealed placement is actually a good thing because it gives you a chance to recover your fee or possibly even three times the amount of your fee.
What should you do when you discover a concealed placement? First, you must fight the temptation to immediately contact your employer client to confront them. Instead, you should first obtain an Affidavit or at least a letter or email from the informing source and/or the candidate to confirm the information before confronting the employer. Your goal is to get a factual Affidavit signed by the candidate and notarized if possible. The Affidavit must be strictly factual and not based on opinions. Obtaining your own Affidavit will not be considered practicing law if done for your own use. It will not be usable at trial as direct evidence but it can be used for impeachment if your candidate later changes their story. It can also be used to support pleadings and for review by experts. Feel free to consult with your own counsel with any questions or to prepare the Affidavit for you. It is also critical to thoroughly investigate all facts and obtain all confirming documents to complete your investigation.
After you are ready you should make a phone call to confront the hiring authority with all of the facts. You should also make a memo to your file in summary of exactly what was said in the conversation. You should then prepare an invoice for presentation of the placement fee and a notice letter to the employer sending the Affidavit or letter, all confirming documents and the invoice.
You should also examine Section 2501.101 of the Texas Occupations Code to determine whether there has been a statutory violation. You are looking to determine whether the employer client made a false statement or concealed any material fact to obtain an employee by or through you. If they did so knowingly, you should consider whether you have the right to recover three times the amount of the placement fee.
As a recommended best practice, if you want to try to reduce the chances for a concealed placement in the future you may want to obtain an acknowledgement from each candidate before you refer them for a new job opening as follows:

“The Candidate acknowledges that, although not obligated to pay any placement fee to the Recruiting Firm, the Candidate shall notify the Recruiting Firm of the receipt of any job offer or the making of any employment agreement with any employer to whom the candidate was referred by the Recruiting Firm”.

This acknowledgment can be in a stand-alone document or inserted into one of your standard documents that you ask the candidate to sign.
You may also wish to insert a clause into your fee agreement as follows:
“The Texas Occupations Code provides that the employer may not make any false statement or conceal any material fact for the purpose of obtaining employees by or through a personnel service. Employer covenants and agrees to disclose to the recruiting firm each and every job offer or employment agreement made at any time with a candidate referred by the recruiting firm. The failure of the employer to make such disclosure may result in the employer’s liability to the recruiting firm for three times the amount of the placement fee as provided under Texas law. In addition, any guarantee offered by this firm will be automatically voided.”

Hopefully this situation will not happen to you often or at all, but if it does, your systematic approach to the problem will put you in the best position to recover your concealed placement fee.

Best regards,

Brian D. Melton
Shackelford, Melton & McKinley, LLP
3333 Lee Parkway, Tenth Floor
Dallas, Texas 75219
(214) 780-1450
(214) 780-1401 (fax)
bmelton@shacklaw.net
“The opinions stated in the foregoing article shall not be considered specific legal advice and are merely intended for discussion purposes. You should consult your own counsel for specific legal advice.”

TAPC Develops a Community Service/Charitable Giving Program

TAPC Develops a Community Service/Charitable Giving Program – YOUR HELP IS NEEDED TO SELECT THE CHARITABLE ORGANIZATION WE WILL SUPPORT!

The TAPC Board of Directors has agreed to work on a Community Service/Charitable Giving program for the association. The Internal Committee”, a committee made up of several TAPC board members, has taken on this initiative and will use TAPC member feedback to select a charitable organization for TAPC to support. Then, a program will be developed to ensure that our collective efforts and resources go to the support of the selected charitable organization.

The committee would like to receive YOUR VOTE from the following list for the charitable organization(s) you feel would be worthy of TAPC’s support. Please email your choice of a charitable organization from the list below. The organization with the most votes will be the one that TAPC will develop it’s community service/support program for.

The 5 charitable organizations to choose from are:
1. American Cancer Society
2. American Red Cross
3. Susan B. Komen Breast Cancer
4. March of Dimes

Email your choice from the above list to tapc4u@sbcglobal.net

Thursday, September 25, 2008

Who represents me in Austin?

We hear it over and over; relationships matter if you want to get things done. In our day to day business we all take a well planned approach to building relationships with our clients. We know how critical it is to separate ourselves and our business from all the other services vying for the clients attention. Many of us see the value of client visits and relationship reviews. Others focus on getting the potential client into their office; understanding the opportunity to take the mystery out of what we do and how we do it. Most all of us still invest the time to make it personal with a thank you card or phone call. We do it because works and we keep doing it because we know it is good for business. People do business with those they know and trust.

Austin is no different. Getting in the door is easy; being heard and respected requires some effort. Certainly, nothing close to the individual effort that we are willing to expend to get a new client, but effort all the same. Relationships matter in business and relationships matter in Austin.

Listed below are the Top 10 State Senators and Top 20 State Representatives who represent the most TAPC members in Texas. If you still have not provided Helene with your home address, now is a good time to do it. In the coming weeks, TAPC owners will receive a couple of important briefings along with a personal invitation to our Legislative Rally at the Texas Capital. We will need your home address to get you on the list.

Some of you already enjoy a working relationship with your local elected officials. Many more of us see the value but may not understand the steps to take to get things started. We would appreciate the opportunity to discuss with you some ideas of how get your voice and the collective voice of TAPC heard in Austin. Our goal is to get each of our members “a little bit” involved in the legislative process in Austin. TAPC members need you to take “a little bit” of time to make a couple of phone calls to those that represent you. We know and appreciate that you have a business to run and many demands on your time.

In the coming weeks the legislative committee of TAPC will be sending you our Action Plan for the coming legislative session. You will see 2-3 activities that will work much more successfully if we can count on your support. Please mark your calendar and plan to attend the TAPC Legislative Rally and Reception which will be held at the Capital on Wednesday January 28, 2009.

We will have sponsorship opportunities available for the lunch and evening reception. If you would like to discuss a sponsorship for your business or if you have a good idea of who might be interested, please give Helene or me a call.

Each of us doing a little will result in all of us accomplishing a lot.

Rick Marshall
TAPC Legislative Committee
(817)-737-2645 or rmarshall@marshallcareerservice.com

TAPC’s “Top 10 State Senators and Top 20 State Representatives”

The following 10 Texas State Senators and 20 Texas State Representatives represent the most TAPC members in their homes and/or businesses:

Texas State Senators:
Senator Rodney Ellis
Senator Mario Gallegos
Senator Chris Harris
Senator Mike Jackson
Senator Kyle Janek
Senator Dan Patrick
Senator Florence Shapiro
Senator Leticia Van de Putte
Senator Jeff Wentworth
Senatora John Whitmire

Texas State Representatives:
Representative Alma Allen
Representative Dwayne Bohac
Representative Bill Callegari
Representative Ellen Cohen
Representative Garnet Coleman
Representative Frank Corte
Representative Al Edwards
Representative Gary Elkins
Representative Jessica Cristina Farrar
Representative Allen Fletcher
Representative Tony Goolsby
Representative Scott Hochberg
Representative Jerry Madden
Representative Brian McCall
Representative Ruth Jones McClendon
Representative Jim Murphy
Representative Burt Solomons
Representative Joe Straus
Representative Hubert Vo
Representative Beverly Woolley

This information was gathered from addresses for our member’s firms and any home addresses submitted by our members. If you are the owner of a member firm and haven’t yet submitted your home address with zip code, please send it to Helene Cavanaugh at tapc4u@sbcglobal.net. This information will help us as we develop our legislative plan and activities throughout the fall, leading up to and throughout the next legislative session.

If you have a relationship with one of the above State Senators or State Representatives, please let us know! If one of the above legislators represents you in your district, please let us know that too! TAPC will continue to work with our legislators on our members’ behalf.

Wednesday, September 24, 2008

Message from the President

Hello, Friends!

It’s during times like these that I really treasure being part of TAPC. As the economy continues to be rocky and the headlines about the government’s financial bailout loom overhead, I realize how the economy affects our entire industry and affects our clients in whatever line of business they are in. It’s comforting to know that our association is a place that disseminates valuable information that helps our businesses during the good and the bad times.

As my fellow Houstonians are busy recovering from Hurricane Ike, I am reminded of how important it is that we support one another and of the many friends throughout TAPC that I have made over the years. I received so many phone calls and emails from fellow association members asking “Are you OK?” and “Is there anything your family or business needs?” I am reminded that I’ve made so many friends through this association and their support and friendships now, and at other times during my tenure with TAPC, are just one important way that membership in TAPC has enriched my life.

So, here we are. We’re about to head into the last quarter of the year. I hope your business is defying all the headlines and that you will end the year on a strong note. While there’s so much unsettling news out there, I shake my head as I continue to see my employees and my business soar. As I ask TAPC members about their business they report hurdles but all are busy going about the business of ending the year in a strong way and in changing the lives of their clients and their candidates. It’s truly a remarkable industry and TAPC allows me to share the success, trials and tribulations, and the celebrations along the way.

So, get involved, get more involved, and stay involved in TAPC!

If you haven’t attended a local program lately, come to the next one. Rekindle old friendships and make new ones. If you haven’t considered joining us in Austin on January 28, 2009 for our “Owners Legislative Rally”, put it on your calendar and plan to join us (more details will be coming soon!). Be part of the solution in Austin and rally with fellow TAPC owners to make our voice heard. If you’re not yet planning to attend the conference in April ’09 or even better, planning to take your entire staff, figure out a way to do that so your staff benefits (and ultimately, your business!) from 2-3 days of the best conference speakers, exhibitors, networking, and events, our industry has to offer. Take the opportunity to recognize your company in our local and state-wide awards programs. Have a worthy staff member or temporary that is in college apply for the TAPC scholarship (deadline is October 1st! Don’t miss it!) Continue to visit the website and take advantage of new things that are coming up including webcasts, trainings, and a great funnel of information. When you get the email to pay your 2009 association dues, take care of it right away and realize that your dues and your involvement are critical to the association’s success.

In short, stay positive. Our industry is resilient and critical to the economy and to the people that we affect each day. Get involved in your association and make it your own. Recognize all the value you do get from the association and then get more involved to increase that value. Tell us what you like and what you don’t so your needs are met. And, most importantly, reach out, get involved, and connect with your fellow TAPC members. You’ll get back much more than you give.

The next time you’re sitting in your living room with no power, reading the headlines by candlelight, you just might find yourself realizing that TAPC has, in a very tangible way, contributed to your professional and personal life. The friends and colleagues you have made through your involvement may be some of the first people you call to ask “Are you OK”? “Is there anything your business or family needs?”

Bruce Whitaker
TAPC 2008-2009 President

Monday, September 22, 2008

Face It … Best Interview Tips Ever

My initial interest in face reading was generated by jury selection. I had discovered while practicing law that the words coming out of people’s mouths were often the least reliable information received, while the reactions that showed up on people’s faces were the most reliable. I went on to discover that not only are many intentions and attitudes revealed on the face, but people’s entire life histories are, too.

At the most basic level, we are all face readers. It is how we recognize a familiar face, and we all know the difference between a smile and a frown. However, on a deeper, subconscious level we also pick up feelings about each other that we usually don’t realize we gleaned from something on the face. I wrote the book Amazing Face Reading to serve as a tool to bring that unconscious awareness to light.

One challenge we occasionally face when interviewing is unconscious face reading. While almost no one would openly admit it, on an unconscious level we often stereotype each other based on our personal life experiences. For example, if your favorite uncle was a big guy with a beard, on an unconscious level you may be partial to big guys with beards. If there was a mean, angry man next door when you were a child and he was a big guy with a beard, you might develop the opposite reaction. Face reading is a tool that can help us see each other more objectively, without stereotyping, while providing useful information.

Here are a few tips on what you can see on a person’s face during the interview process. This added awareness will not only create a deeper understanding of others, but also will help you find the right person for the right job.

Spotting a Communication Breakdown
How can you identify failed communication? Watch the eyes. When we are interested, attentive and truly hearing what the other person is saying, there is a physiological response that shows on our faces: our eyes open up to let in more light. By watching the bottom eyelids (right where the bottom eyelashes attach) you can quickly discern a person’s interest and attentiveness.

If you notice that a person’s bottom lids are round and the eyes are very open, it indicates interest and engagement. If, however, you suddenly see those bottom lids go flat or straight, at that very moment the person has just gone internal. Even though he may still be nodding his head, he is actually having a hidden conversation with himself in which he is analyzing or judging your words. The person may have become wary, suspicious or guarded about what you just said.

What a powerful tool, to be able to see the exact moment a person mentally left. You can then say, “You look like you might be having a problem with that.” How many times have you spoken with people and thought they understood what you said, only to discover later that they didn’t get it? Being able to spot these breakdowns when they occur not only prevents confusion and miscommunication, it will also make people feel truly seen and understood.

Presentation Style
Some people are good listeners and can easily retain what they hear. Other people take in information best when they can see it. For example, if you are interviewing someone with small ears, the person needs to see what you are talking about. Show the charts and diagrams, drag out the spreadsheet or use the PowerPoint. It is most effective to talk to these people in visual terms: “Where do you see yourself in five years?” or “How does this look to you?” or “I see what you mean.” Additionally, giving them an opportunity to write down information will also help them understand and retain what you said. Small-eared people appreciate it when you paint a verbal picture of what you are trying to communicate. Communication is always most effective when you can understand and operate within a person’s perceptional comfort zone.

Understanding at a Glance
One of the main purposes of any face-to-face interview is to develop a better understanding of the person being interviewed. Face reading takes understanding people to the next level, but where do you look first? A glance at the eyebrows can give you instant information about a person’s thinking style.

Round eyebrows belong to a people person. These people understand the world in terms of their connection with others and feel most comfortable when they can understand how the information being presented works in the real world. They work best when they can work with other people, and from an eyebrow standpoint, others will perceive them as nice people. They appreciate on-the-job training and being able to see how the job was done in the past. A human resources manager position is an example of a natural fit for this type of person.

Straight eyebrows belong to fact people who prefer hard data. They are not as interested in seeing how someone did the job; they are more interested in the facts. They prefer to cut to the chase: “This will be your starting salary, there will be a review in six months, and we give performance raises.” They are more focused on the task and less on other people. They will be perceived by others as not being as emotionally sensitive. Information technology experts often have straight eyebrows.

Finally, angled eyebrows belong to the control people, those who step back to check things out. I call these the “don’t jack with me eyebrows” because the natural human response to this eyebrow shape is a feeling of alarm or intimidation. Angled-eyebrow people are impressed with neither people nor facts. A good approach when interviewing these people is to ask what they are looking for in a job before presenting them with any information. They are often in positions of authority because of the natural reluctance other people have to challenge their eyebrows. Have you checked the shape of the boss’s eyebrows lately?

Creating a Win-Win by a Nose
In hiring, it is not enough to merely find a person who can perform the job. The challenge is in finding a person who really enjoys that particular type of work. We all perform better when the work and the environment are compatible with our personal work style, but how can we spot that compatibility in an interview? Part of the answer is as plain as the nose on your face.

We have all heard the expression, “You have been keeping your nose to the grindstone” to describe someone who is a hard worker. If you were to literally put your nose to a grindstone, you would end up with a bobbed-off nose. In face reading, people with very small noses are people who are motivated and have a capacity for hard work. This is not because they like hard work anymore than anyone else; it is because their life experience has shown them that they can often finish a task faster than they could explain it to someone else. They also know that if they do it themselves, they will not have to worry about whether or not the task was done correctly. If you need someone who can be a real worker bee, check out the nose size.

People with a high nose bridge enjoy an environment where they can work independently without interruption or interference from others. Once people with a high nose ridge start a task, they may often view additional suggestions or interruptions as unnecessary micromanagement. They like getting the credit for their individual effort and knowing that their finished work product had an impact. If forced to work in a crowded room full of talking people or in situations where their work is cut from the project and not used or needed, they will be miserable.

On the other hand, people with a low or no nose ridge (where the cheeks are not separated by a high ridge) usually enjoy working in a room full of people so they can see and talk to others. To them it is important to feel like they are part of a team effort, and they want the chance to interact. They would suffer if they were forced to work all day in a cubicle or a room where they never saw or spoke with another person.

Long after they forget what they were told, customers and co-workers will remember how they were treated, and if those they interact with actually connect on a personal level, the memory will be a positive, meaningful one. Due to advances in technology, globalization and other related trends, our business interactions have become more and more depersonalized, resulting in a loss of that personal connection. Face reading reintroduces the personal touch that allows people to feel seen, heard and validated. Face reading also helps eliminate the stereotyping that creates barriers to our true understanding of another person, and finally, it restores the human in human interactions.

Mac Fulfer
Author of Amazing Face Reading
3604 W. 6th St.
Ft. Worth, TX 76107
(817) 336-3445

Wednesday, September 17, 2008

How to Effectively Advocate…..For Your Business!

By Jake Posey and Steve Koebele
TAPC External Lobbyists

What is legislative advocacy? For a lobbyist, legislative advocacy might mean the efforts to influence the introduction, enactment, or modification of legislation. It can also include lobbying, ballot initiatives, legislative networks and campaigns, and explanations of legislative processes. Legislative advocacy can also include the instruction on how to conduct campaigns, educating legislators, communications strategies to implement lobbying campaigns, rules regarding lobbying, building legislative networks, and tracking legislation and committee votes.
And while the above activities are all crucial to the advocacy process in Austin, one simple method of advocacy should not be overlooked. That method belongs to you, the business owner, and that is the element of local grassroots advocacy. Perhaps the most effective tool in grassroots advocacy is for business owners, such as yourself, to develop a relationship with the legislator(s) where your business is located. Begin by simply calling your legislator's district office and telling them how many employees and offices your company has in their district. Next, make a request to meet with your legislators to discuss your business. You can even invite your legislators to come to your office in order to provide a brief tour of your company and its operations. This is a great way to assist your legislators in obtaining a better understanding of your business and how the staffing/recruiting industry works.
Regardless of what you choose to do, the idea is to get to know your legislators at the local level and to develop a relationship of trust and mutual understanding between you, your company, and your legislators. This connection will allow you to express some of your concerns that involve state government, such as business taxes, unemployment laws, workers' compensation issues, health care or other business related matters. Your legislators need to understand how the policies created in Austin are affecting your business and the consumers in their district.
Today, local grassroots advocacy is one of the most important parts of the lobbying process in Austin. The 80th Legislative Session will begin in January 2009 and the TAPC may ask you, as a member of our association, to contact your state legislators in order to express important views on state policies that the TAPC will support or oppose during the upcoming legislative session. Effective contact with these elected officials can be essential to passing or defeating legislation in Austin and could also impact your ability to operate your business and make a living. Your local grassroots advocacy, on behalf of your business and the TAPC, is significantly enhanced if your legislator is already familiar with your business and has developed a personal relationship with you or your employees.
So, go on, give your local legislators a call and start developing a relationship with them, teach them about your business, teach them about our industry, and communicate the challenges facing the members of TAPC!

Thank you again for your genuine support and excitement about the TAPC. Your dues contributions help to defray the expenses associated with the commitment toward fighting legislation that is detrimental to our industry and to supporting issues which are favorable. As always, if you have any questions or ideas, please call Jake at (512) 646-0828 or Steve at (512) 646-7406.

Texas Tour: Barb Bruno

In September, TAPC brought Barb Bruno across the state to 5 different markets for a “Texas Tour”. In each of the 5 cities she presented to, Barb conducted a morning Owner/Manager session and an afternoon Consultant session. Barb’s “Texas Tour” taught hundreds of recruiters across the state and the reviews were excellent. Barb Bruno’s “Texas Tour” was sponsored by TFI Resources, a long time affiliate partner and strong supporter of TAPC. “TFI has appreciated the opportunity to sponsor Barb Bruno’s “Texas Tour”. Certainly, her training and insight to the staffing industry is invaluable in today’s market for seasoned professionals as well as new recruits to the profession”, said Judy Collins of TFI. Look for more “Texas Tours” throughout the year in markets across the state as well as programs in various local associations across Texas. For information about upcoming events, visit www.tapc.org.

Linda McLaughlin Memorial Scholarship

TAPC is now accepting applications for the Linda McLaughlin Memorial Scholarship. Linda was a dynamic force in our association until her life was cut short due to cancer. Linda left a legacy of learning and achieving so this $1000 scholarship, underwritten by Qualitec Group, LP is awarded each year in her name. Applicants must be the in-house or temporary employee of a staffing firm or their spouse, child, or dependent. Recommendation by a staffing firm supervisor or co-worker is required. Applicants must be rising sophomores through graduating seniors. Graduate students may apply as well. Academic standing as well as activities and need are considered. A committee will select the winner each fall from the pool of applications received by the deadline which is October 1, 2008. Applications are available on line at www.tapc.org.

How Loud Is Your Voice?



As a recruiter, your task is to make your client's open position stand out in the crowd. You do this by making your voice louder than all the other recruiters and hiring managers to attract the best candidates.

Imagine you're scheduled to give a presentation in a large auditorium packed to the brim with people…and your microphone doesn't work. What do you do to make sure your
voice is heard by as many people as possible?

This challenge isn't so different from the one you face as a recruiter. Your task is to make your client's open position stand out among the crowd. You spend each day
trying to figure out how to make your voice louder than all the other recruiters and hiring managers out there so that you can attract as many qualified candidates as possible for your clients.

So what's the most effective way of doing this? The first place you can start is figuring out your share of voice – a concept that looks at how many qualified candidates you reach in the marketplace with your recruiting efforts. And in order to maximize your share of voice, you need to use a mix of both traditional recruiting tools as well as advertising to ensure you're reaching as many candidates as possible.

Estimating your share of voice is simple. Let's pretend you have an IT position for which you're recruiting, and your client has told you to make it a nationwide search. You've posted the position on online job boards, in newspapers and started networking for referrals.

If there are a total of 100,000 potential candidates out there, and you're reaching 20,000 of them using your traditional recruiting tactics, that means your current share of voice is 20 percent. The other 80 percent is out there for your competitors to influence with their share of voice. While you may not need the full 80 percent, reaching and staying top of mind with this talent pool helps build your pipeline for current and future job orders.

Why add advertising into your recruiting mix? Advertising increases your share of voice by creating awareness, which is essentially a gateway to action. The more awareness you create with one job candidate in the industry, the more awareness you create with others. Awareness then generates interest, which leads to motivation, which creates demand, which ultimately turns into action.

One thing to be aware of is that the effects advertising has on your clients may not always be immediately apparent. The reason is because advertising helps you increase awareness through direct and indirect responses. Both equate to more exposure for your company, but oftentimes, indirect responses can be overlooked because they're much more difficult to track.

A direct response is one that you can quickly and easily evaluate. For example, you can count the number of people who clicked on your banner advertisement on a Web site. On the other hand, you will also have indirect responses to advertising.

For instance, many of us have seen the infomercial with a toll free number to order. Most of us, however, did not buy the item directly from the infomercial. Instead, we later saw the item in the store, remembered the infomercial and bought it there.

This indirect response works in a similar fashion for candidates. Just because they didn't respond directly and immediately to an advertised job posting doesn't mean the efforts you have put forth didn't have an impact on them. It may just take these candidates a bit longer to act.

A good example of how a company has used online advertising to increase response is National City. National City has used a combination of different size banner advertisements to drive awareness for its hiring needs in a variety of locations. When it comes to the display advertising, they do a great job of highlighting specific benefits of working at National City, and they tailor it for their specific audience.

As a result of using best practices for creative and highly targeted recruitment advertising, National City increased the number of job applications by over 100 percent when running banners for those specific positions as opposed to when they weren't advertising with us at all. Just because you don't have that microphone doesn't mean you can't be heard in that auditorium. You just have to find ways to make your voice heard. So the next time you're about to launch a recruiting campaign for a client, ask yourself, how loud is your voice?

About CareerBuilder.com
CareerBuilder.com is the nation’s largest online job site with more than 23 million unique visitors and over 1.6 million jobs. Owned by Gannett Co., Inc. (NYSE:GCI), Tribune Company (NYSE:TRB), The McClatchy Company (NYSE:MNI) and Microsoft Corp. (Nasdaq: MSFT), the company offers a vast online and print network to help job seekers connect with employers.

CareerBuilder.com powers the career centers for more than 1,600 partners, including 150 newspapers and leading portals such as America Online and MSN. More than 300,000 employers take advantage of CareerBuilder.com’s easy job postings, 26 million-plus resumes, Diversity Channel and more. CareerBuilder.com and its subsidiaries operate in the U.S., Europe, Canada and Asia. For more information, visit
http://www.careerbuilder.com or call 1-877-Fill-A-Job.

Tuesday, July 15, 2008

HAAPC Auction

HAAPC Fundraiser Auction: Win Bill Radin’s Time!

Bill Radin, a top-producing recruiter, trainer and manager, is offering HAAPC members a fantastic opportunity to win an hour of his time. Many people are familiar with Bill Radin as a national-level speaker who manages a website called “Recruiters Digest”. Bill’s innovative techniques have helped thousands of recruiters reach achieve peak performance and job satisfaction. His best-selling books and audio programs include The Recruiter’s Almanac, How to Market & Sell Your Recruiting Services and Advanced Strategies for Recruiters. In fact, if you brought Bill into your office it would cost you a minimum of almost $4,000! Why not “go for it” and win this very unique opportunity for you and your firm?

The highest bidder for one hour of his time will determine how to spend that hour. The winner can choose one-on-one time for the firm’s owner, exclusive training for a Direct Hire rookie or top producer, an hour with Bill for the firm’s management team, or training on a specific predetermined issue or skill for a group of recruiters in the firm.

Bill’s time is offered from 1:30-2:30 on Wednesday 8/6/08 at the offices of Burnett Staffing, 9800 Richmond Avenue, Suite 800, Houston.

How to Participate
The auction opens WEDNESDAY, 7/16 at 8:00 a.m.

If you already have a Google account, simply log in and leave your bid amount in a comment to the auction post. If you don’t have a Google account, it’s easy to get one:

1. Go to www.google.com.
2. Click on the “Sign In” link at the upper right.
3. Click on the “Create an Account Now” in the middle right.
4. Follow the instructions to create the account.
5. Click on the HAAPC link above and enter your bid in a comment.
6. Done!

If you are out-bid, you’ll receive a notification through email so that you can post another bid. The auction benefits HAAPC, so bid early and often!

The bidding will be shut down on July 30, 2008 at 5:00 pm and the winning bid will be announced the morning of July 31, 2008 via email.

For more information on the auction, contact Helene Cavanaugh, CTS at 713.653.4000 or 1.888.974.2272.

For more information on Bill Radin, check out www.billradin.com.


For more information contact:
Helene Cavanaugh, CTS
Executive Director, Texas Association of Personnel Consultants (TAPC)
13121 Louetta Road, Suite 1175
Cypress, Texas 77429
Website: www.tapc.org
Email: tapc4u@sbcglobal.net
1.888.974.2272

Wednesday, June 11, 2008

A New Look for TAPC Online


The TAPC website will soon unveil a whole new website packed with more news and more ways for you to network with other TAPC members. The new website will feature links to our new social networking pages so you can connect with your colleagues.

Look for the new website this Summer!

TAPC Government Relations – Working for Success in 2008

By Jake Posey and Steve Koebele
TAPC External Lobbyists

Calendar year 2007 was a tremendous success for TAPC legislative advocacy and the good work of the TAPC advocacy team is once again laying the ground work for a successful session in 2009. Our priority: addressing important legislative planning in 2008 by developing a comprehensive strategy to deliver meaningful changes in 2009.
Monitoring Interim Legislative Activity. The Texas House and Senate have received Interim Charges for 2008 and are required to study and report on the issues in those charges prior to the 2009 legislative session. Issued by the respective leaders of each legislative chamber, Interim Charges provide the key topics to be researched and studied by the numerous committees during the interim period between sessions (basically, calendar year 2008). While the revised franchise tax (aka, the Texas Margins Tax) is not an expressly stated focus for either chamber in 2008, please anticipate and expect that it will remain a topic of debate during the interim and the 2009 legislative session. Several entities, including the NFIB (National Federation of Independent Business) and the TAB (Texas Association of Business), continue to push for deeper reductions in tax rates for Texas small businesses.

Steve and I are working closely with the appropriate staff, agency and policy stakeholders to ensure that your voice is heard as the representative of Texas staffing industry in the Interim Study process. We are doing this by attending House and Senate Interim Committee Hearings, visiting with member and staff offices, and working closely with relevant state agencies such as the Office of the Comptroller to prepare for possible legislative action in 2009.

Continuing Advocacy. The TAPC executive leadership and advocacy team previously met with the Texas Comptroller of Public Accounts executive staff to discuss TAPC member concerns with the implementation of new disclosure requirements applicable only to the staffing industry. This part of the law allows the clients of temporary employment firms to deduct the wages and benefits of the temporary employee assigned to the client company when calculating the client’s tax liability. However, in making such a deduction, the client may now statutorily – because of an amendment to HB 3928 that was not supported by the TAPC – rely on the temporary employment firm’s invoice or information that is provided by the firm to the client on a Form issued by the state Comptroller. Removing the above reporting requirement for temporary employment firms is a major priority for the TAPC advocacy team, looking ahead to the 2009 legislative session.

Minding Elections. Texas, as well as the rest of the nation, is experiencing a period of unprecedented voter turnout. This high level of turnout will likely have an effect on the current composition of the Texas Legislature. Also, several legislators decided not to run for office again. In the state House, for example, the current Speaker of the Texas House of Representatives has been under criticism from a small, but vocal group of Republican insurgents. If the balance of power in the Texas House of Representatives is altered, the TAPC advocacy team will need to reach out to new members on behalf of the TAPC, monitor new committee assignments, and evaluate the impact that any new balance of power might have on the staffing industry.

Building Bipartisan Branding. With legislative races ongoing, the TAPC advocacy team is working hard to appropriately build our bipartisan brand with as many members as possible, regardless of where their loyalties are pledged.

So What Does a Lobbyist Actually Do?
TAPC members are skilled recruiters, industry experts in the employment of others, and have their pulse on the job market of today’s economy but, do you know what the job of a lobbyist entails? Below, you’ll find a description of what your TAPC lobbyists do to support you and your association at the Texas Capitol.

Lobbyists are one of the staffing industry’s tools for protecting your interests at the Texas Capitol. Last year, over six thousand bills were introduced in the Texas Legislature. Many of these affect how business are treated in Texas and some can be directly targeted at the staffing industry. The primary job of your lobbyist’s during session is to monitor the introduction of legislation, assess its impact on Texas staffing industry and present to the association any bills that may be of interest to the industry. If the association needs clarification as to what a bill will do, the lobbyist will take several actions including contacting the author’s office, the committee clerk, and/or the sponsor.
If it is determined that a bill will hurt the staffing industry, the TAPC advocacy team must work to either defeat the bill or to have it amended. This requires lobbying the author and members of the Legislature, working with the author’s staff and committee consultant, negotiation with other stakeholder groups, and working with the association to coordinate effective grassroots lobbying, if necessary. A lobbyist must also monitor the budget process and lobby to protect the industry from additional fees and taxes. As many of you are aware, the Texas Revised Franchise Tax (a.k.a. The Margins Tax) was set to deal a crippling blow to the temporary staffing industry in Texas until the TAPC advocacy team passed key amendments to the Revised Margins Tax bill which effectively blunted theses negative effects. Lastly, if the industry needs a change in the law, the lobbyist attempts to obtain an author for a bill and lobbies it through the legislative process.
The highlights above are a sampling of activities that are directed for member benefits. We look forward to seeing you, the members, at the 2009 TAPC Day on the Hill in Austin. We always enjoy visiting with you about how we can work together in TAPC’s legislative growth and advocacy!

Thank you again for your genuine support and excitement about the TAPC. Your dues contributions help to defray the expenses associated with the commitment toward fighting legislation that is detrimental to our industry and to supporting issues which are favorable. As always, if you have any questions or ideas, please call Jake at (512) 646-0828 or Steve at (512) 646-7406.

Breaking It Down…

by Scott Love

I asked my son’s dentist what motivated her to go into dentistry. “Because I see an immediate result at the end of the procedure,” she said. “I considered becoming a physician, but you have to wait months, even years, before you see the fruit of your efforts.” Makes sense to me, I thought.

I want things to happen faster, too. I wish I could close a deal everyday and see an immediate impact, the same way my son’s dentist does. Instead of filling teeth and going to bed satisfied, our industry is the high-end big-ticket sale which happens every once in a while when the deal gods smile on us, not the daily conclusion of efforts that a dentist might see.

I’ll never forget when my son was three years old and was passionate about fire trucks. He had fifteen toy fire trucks, he wore fire trucks on his shoes, fire trucks on his shirts, fire fighter hats, and posted stickers from the fire department all over the house. We were regular weekend visitors to the fire station, and all the firefighters knew us by name. Sometimes Dagsen would wake up in the middle of the night saying , “Fire truck! Fire truck!” in his sleep. We even had a toddler-friendly jigsaw puzzle (really big pieces) with a fire truck on it. “Dagsen,” I said to him one evening, “to put the puzzle together, we need to see the picture on the box.” I explained to him that we first start with the visual image of our goal, and break it down into individual pieces of the puzzle. By seeing the photo on the box, we know where all the pieces fall in to place.

If recruiters understand the whole puzzle and how all the pieces fit together, then they will be less likely to be frustrated with the ongoing daily routine even when the final outcome has yet to be in sight. When I first got into the business thirteen years ago, I couldn’t stand how long some deals would take. That’s probably why I never tried gardening. I would be tempted to pull the plants out of the ground to see how far the roots had grown. I just can’t help it. I’m part of the microwave generation. But when I started focusing on the action steps more than my production or billing goal, I was less frustrated and started billing more. In other words, I started focusing on each individual piece of the puzzle and made sure that each part of the puzzle was put in the right place. But I never kept my eye off of the photo on the box. I focused on the following three actions and always kept looking at the picture (monthly goals) of my desired outcome:

1. The number of conversations per hour. (hourly goal)

2. The number of candidates presented per month. (monthly goal)

3. The number of face-to-face interviews per month. (weekly and monthly goal)

Olympic-level athletes concentrate all of their energy only on that next foot placement when they’re on the ice in the middle of an event. They don’t focus on the fact that they’re competing in Olympics for a gold medal during their routine. Sure, that’s their ultimate goal; but while they are in mid-stream of their program, they are only focusing on the next action step in their event.

By keeping your eye on the “box cover” but focusing on the specific action steps of your placement, your desk will be impacted in the following way:

1. Less frustration. A major frustrating issue for rookies is not seeing things happen fast enough. Like my son’s dentist, we all need immediate gratification. Set daily and hourly goals. Your whole year is made up of a series of your hours, and if you make each hour your best hour, you’ll have your best year. Here’s a simple and easy effective hourly goal for you: set a goal for the number of people you wish to connect with each hour. Click on the link on my site called ‘free downloads’ and download the telephone discipline tool. You can see a video of how to use this tool on www.recruitingblogs.com at in the VIDEO section. Quit measuring how many times you dial the phone. Set goals only for connects. Connects make you money. Dials are just attempts. Connects count. Dials don’t. This telephone discipline tool can help each hour, each piece of the puzzle, to be your most effective hour ever.

2. More fun. My son would get a real rush when a puzzle piece fit in the jigsaw puzzle. Me, too! Even though we would have yet to complete the puzzle, we would see it coming together as each piece made our project visibly closer to the desired goal on the box. If you focus on each piece of the process and make that piece your goal, you will have more fun and feel more satisfied because you can start seeing everything come together.

3. More effective. I have studied sports psychology by reading several books, and this is the most important thing that I’ve learned: if an athlete does not focus on their specific action steps during their routine then they will choke. I have even seen this happen with recruiters when they have multiple deals closing. It’s almost too overwhelming for them, and they forget about having those tough conversations with candidates and clients that are necessary for the deal to close. They start looking at how large their potential fees could be and it’s almost too much for them to handle. So they choke and start subconsciously sabotaging deals. The same thing happened in the winter Olympics in Salt Lake in the women’s figure-skating competition. Two seasoned competitors choked on the ice while the underdog, a very young teenager, said “This is great. I’m at the Olympics and I never believed it could happen. Just being here is good enough for me. I’m going to skate my best program ever and be happy with it,” and won the gold. The other two were thinking, “Oh my. I’m at the Olympics. I’m at the Olympics. Billions of people are watching. This is what I have worked for my whole life and the next three minutes are what I spent the last thirteen years preparing for,” instead of thinking about each individual action step. And…CHOKE! The tears followed, and all of us empathized. We have all been there.

Focus on each action step, each puzzle piece and the efforts of each hour. Set hourly goals for connects, monthly goals of candidate presentations, and weekly and monthly goals for first face-to-face interviews; and like my son’s dentist you will feel satisfied regardless of how long your deals take to close because you will see the pieces of the puzzle bring everything together, one piece at a time. And when people ask you why you became a recruiter, you can tell them it’s because of the satisfaction of seeing the results of your efforts, each and every day.

Scott Love has been called ‘the industry’s only motivational speaker.’ He is a professional trainer and speaker, and improves recruiter performance by getting them to think at a higher level and showing them a step-by-step system that anyone can duplicate. Over 2,000 search firms have invested in his training products, seminars, videos, books and consulting services. Visit his website for free videos, training tools and articles at www.recruitingmastery.com.

Interviewing Tips from the Legal Perspective

By Michelle Morgan
Shackelford, Melton, and McKinley, LLP

Whether your business is focused on providing candidates for direct-hire placement, temporary assignment, or contract-to-hire, learning about the candidate is a key part of the services you offer. There are as many different styles of conducting an interview as there are people conducting interviews, but there is one ‘rule of the game’ that should be followed by everyone conducting interviews. So, as you prepare to interview candidates, make sure you know and follow the legal rules to avoid falling into any traps.

The interview process is a great time to confirm things included in the candidate’s resume and to get an idea of the candidate’s perspective on his or her next job. However, some questions that seem innocent can, in fact, land you in big trouble. The main rule to remember is to only ask questions that allow you to gather information that is relevant to the candidate’s ability to perform the essential functions of the job in question. Questions about the candidate’s work experience, compensation history, and level of responsibility at his prior job are great questions to ask because these types of questions fall clearly within the rules of the game. On the other hand, questions that are unrelated to the candidate’s ability to do the job pose potential risks. To help you understand the difference between a question that may be problematic, and a question that’s appropriate, following are some examples of acceptable questions, as compared to their unacceptable counterparts:

Acceptable: Do you have a reliable means to get to and from work?
Unacceptable: Do you have a car?

Acceptable: Are you authorized to work in the U.S.?
Unacceptable: Are you a U.S. citizen?

Acceptable: Will you be able to work a routine 40 hour work week?
Are you available to work overtime on occasion?
Are you available to travel [as often as job requires]?
Unacceptable: Do you have kids?
What is their daycare situation?

Acceptable: Are you over the age of 18?
Unacceptable: How old are you?

Acceptable: Have you been convicted of a crime in the last 7 years?
Unacceptable: Have you ever been arrested?

Although the interview is often used primarily as a fact gathering exercise, it also provides you with an opportunity to evaluate the candidate’s demeanor, attitude, ability to interact, and other attributes that may be important to the job and your client. Keep in mind the type of job that you are seeking to fill and observe (or, if it’s a phone interview, listen for) communication characteristics and personality characteristics that are important for the position. For example, companies often want their receptionists, sales people, or hospitality employees to be outgoing and good at managing conversation, while other positions may place less emphasis on communication skills.

If you take notes of the interviews you conduct, make sure that you are using useful descriptive terms that match up with what the job requires. Keep in mind that interview notes are one of the types of documents that are likely to get brought out of the company files and into the lawyer’s power point presentation at trial. If you would be embarrassed to have someone else look at your interview notes, consider changing your note-taking style.

The moral to the story: DON’T ask questions related to gender, marital status, race, ethnic background, disability and other personal characteristics that cannot legally be used as the basis for a hiring decision. DO use the interview as an opportunity to assess the candidate’s self-management skills: his ability to handle tough questions, to analyze facts and ideas quickly, and to think fast under pressure.

Friday, June 6, 2008

What’s Going On?

JUNE 2008
GREG DOERSCHING’S “TEXAS TOUR”! Greg Doersching is back in Texas by overwhelming demand! Greg will repeat his program in 5 Texas Cities!
• Midland/Odessa on Monday, June 9, 2008
• Dallas on Tuesday, June 10, 2008
• Houston on Wednesday, June 11, 2008
• San Antonio on Thursday, June 12, 2008
• Austin on Friday, June 13, 2008

Specific addresses and locations for each tour date are listed on the registration site. Go to http://www.acteva.com/go/TAPC and click on “Greg Doershing’s Texas Tour” to complete your online registration. For more information contact Helene Cavanaugh at 1.888.974.2272.

June 19, 2008 STAPC (Corpus Christi Area) Don’t miss this combination of a panel of experts and roundtable discussions addressing timely issues for the staffing/recruiting world! This is a unique format which will allow for lots of interaction. Your peers and a panel of experts will explore the following issues: “Prioritizing your desk and your office” and “How can you avoid burnout within yourself and your team?”! After this program, owners will gather together for a 30 minute roundtable to discuss expectations of their recruiters with regard to activity level, number of calls, client visits, job orders expected, and other production and expectation issues. If you’re an owner, plan to stay for 30 more minutes to participate in this bonus event.
Check in is at 11:30 at the OMNI Bayfront Glass Pavilion Restaurant; the program begins shortly after check in. Call Helene Cavanaugh at 1.888.974.2272 for more information.

JULY 2008
July 8, 2008 MAPC (DFW Area) Van Allen owner of Timeline Recruiting, Missouri presents “Recruiting in Today’s Market!” Call Kevin Burch at 972.960.1305 for more information.
July 15, 2008 Petro Club Tommy Oliphant, a well-known business advisor and wealth manager, will speak on wealth creation in a commission world. Lunch is included; the program runs from 11:30 -1:30.

AUGUST 2008
August 6, 2008 HAAPC (Houston Area) Bill Radin, a nationally recognized trainer, presents “Candidate Sourcing and Recruiting” 3:00-6:00 PM at the offices of Burnett Staffing 9800 Richmond Avenue – 8th floor. Call Helene Cavanaugh at 1.888.974.2272 for more information.

August 12, 2008 MAPC (DFW Area) Cathy Wodarski presents “Making your Goals Work for YOU!” Call Kevin Burch at 972.960.1305 for more information.

SEPTEMBER 2008
September 17, 2008 (Austin) Barb Bruno presents a morning program for Owner/Managers and an afternoon program for Consultants in Austin. The program is repeated in San Antonio on 9/18/08, Dallas on 9/19/08, Midland/Odessa on 9/22/08, and Houston on 9/23/08. ALL NEW MATERIAL!

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For more information contact:
Helene Cavanaugh, CTS
Executive Director, Texas Association of Personnel Consultants (TAPC)
13121 Louetta Road, Suite 1175
Cypress, Texas 77429
Website: www.tapc.org
Email: tapc4u@sbcglobal.net
1.888.974.2272

Share the News!

If you have any news about something that is happening in your company or has happened with someone in your company, please email it to Helene Cavanaugh, CTS at tapc4u@sbcglobal.net for inclusion in the next edition of Staffing Insights. We’d love to include news such as company expansions, promotions, marriages, births, new niches, new hires, and milestones reached.

Medrec Rapidly Expanding in Greater Houston Area

Medrec, a family-owned employment search firm based in San Antonio, has expanded its services by opening an office in Houston this week. Medrec has provided job placement services for highly skilled Physical, Speech/Language, and Occupational Therapists for thirty-five years, and with a fully-staffed office in Houston, provides the largest pool of PRN Therapists in Texas.

“We’ve served the greater Houston area from afar since 1992,” says Peter Knight-Sheen, President of Medrec. “But now we’re on the move to expand our services.” With branch, staffing, and recruiting managers in the new branch office, the firm will be able to recruit and employ an ever greater pool of talent.

“Being right in Houston gives us that extra edge,” adds Crystal Pool, the Branch Manager for the Houston office. “At Medrec, the reason we are so successful is that we find out what is of value to our therapists and then look to see which opportunity makes the most sense for them.”

Medrec is poised to rapidly replicate its personalized Customer Service model and recruiting expertise in the greater Houston area, and plans to open branch offices in other locations, including Dallas in August of this year.

About Medrec: Medrec is a 30+ year old premier Therapy Staffing and Recruitment Firm that recruits and employs only the highest quality Physical, Occupational, Speech Therapists and Assistants at all types of healthcare facilities.

Contact:
MEDREC – Houston Office
10200 Richmond Avenue
Suite 155
Houston, TX 77042

T: 713-532-6600
F: 713-780-2093

MEDREC – Corporate Office
15600 San Pedro Avenue
Suite 307
San Antonio, TX 78232

T: 210-494-2343
F: 210-545-1657
Toll-free: (800) 437-7560
medrec-pt@medrec-pt.com

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For more information contact:
Helene Cavanaugh, CTS
Executive Director, Texas Association of Personnel Consultants (TAPC)
13121 Louetta Road, Suite 1175
Cypress, Texas 77429
Website: www.tapc.org
Email: tapc4u@sbcglobal.net
1.888.974.2272

Save The Date!

TAPC’s 2009 Conference Will Be April 2-4, 2009 At The Omni-Riverway Hotel In Houston

The 2009 conference will spotlight industry trainers/speakers that you’ve asked to hear again and a variety of new speakers that haven’t been to Texas! Along with our annual golf tournament, we will add a tennis tournament to the activities. We’ll kick off the conference in style on Thursday evening, April 2nd, with a huge party featuring a live band and plenty of fun surprises! Our awards banquet will be held Friday, April 3rd to honor and celebrate our state’s top producers. Stay tuned for registration information, and be sure to take advantage of the early bird pricing when it becomes available. We expect 750 people at this year’s conference – we hope you’ll be one of them!

For more information contact:
Helene Cavanaugh, CTS
Executive Director, Texas Association of Personnel Consultants (TAPC)
13121 Louetta Road, Suite 1175
Cypress, Texas 77429
Website: www.tapc.org
Email: tapc4u@sbcglobal.net
1.888.974.2272

TAPC Members Receive Lower Cost And More Comprehensive Coverage Through TAPC’s Healthcare Provider!

TAPC is working with United American Healthcare to provide a healthcare plan to TAPC member firms that will lower member costs and, in many cases, increase the scope of coverage members can receive. One of the best features of the new arrangement is that each firm will be treated separately and can select a plan from among most of the major carriers. This unique arrangement that allows our members to take advantage of a plan of their choice at a lower premium and a zero deductible for everyone enrolled in the plan.

The arrangement is based on choice: each firm can choose the plan that’s right for their employees. In many cases, members may keep their current carrier and plan, but United American will work with the firm to lower the plan premiums. In some cases, companies might choose to change their plan entirely to receive a lower premium and/or more comprehensive coverage. And because each firm is handled individually by United American, our members are not thrown into a pool with all other association members, thus allowing each company’s health issues (or lack thereof!) to be considered separately from other member firms.
To get more information, call Helene Cavanaugh at 888.974.2272.


For more information contact:
Helene Cavanaugh, CTS
Executive Director, Texas Association of Personnel Consultants (TAPC)
13121 Louetta Road, Suite 1175
Cypress, Texas 77429
Website: www.tapc.org
Email: tapc4u@sbcglobal.net
1.888.974.2272


Office Depot Saves TAPC Members Thousands Of Dollars!

As a TAPC Member, you are eligible to enjoy discount pricing at Office Depot through a special arrangement between Office Depot and TAPC! This program, more comprehensive than a business account, includes the following benefits:

• 7% discount off www.officedepot.com pricing
• 97 Key Items on your “Best Buy List” including Paper!
• Ability to customize pricing on additional Core Items specific to your business needs.
• Free next day delivery*
• Excellent customer service support
• Deeply discounted items
• Significant time savings
• Store Purchasing Card
• Easy On-line order entry

TAPC Members also receive discounts on these items:
• Office supply products
• Furniture
• Ink/Toner
• Paper
• Computer Hardware Computer Software
• Copying & Printing
• Promotional Items
• Janitorial/Breakroom supplies

Peter Knight-Sheen, a TAPC member from Medrec, Inc. in San Antonio says, “When I opened my newest office, we needed a lot of supplies and often didn’t know what we needed until the day it was needed. So we went to the Office Depot store and got all our supplies. Because my credit card was tied to my TAPC/Office Depot account the prices were instantly reduced at the register to reflect our tremendous discount.” Though he orders most of the firm’s supplies online with Office Depot, when he needed to shop at the local Office Depot store, the retail savings were huge. He adds, “If we had a special purchase, such as headsets, one call to our rep got us the best deal – better than any Internet deal. We’ve saved hundreds and hundreds of dollars on furniture, equipment, and office supplies through this program!”

It’s a simple and easy process to sign up to receive discounts up to 45% off retail pricing. If you are not registered with this program, to enroll please contact:

Rachel Hugenschmidt
rachel.hugenschmidt@officedepot.com
Cell Phone (210) 912-8850

If you are an existing Office Depot Customer and wish to register in this program, please email rachel.hugenschmidt@officedepot.com your account numbers along with the “Billing” and “Ship To” addresses to get you registered in this program.

Your account will take 4 business days to be setup/registered. At that time you will be contacted by Rachel or your local account manager and will be able to order under this program. All technology and furniture sales must be facilitated by Rachel to qualify for discounts under this program.



For more information contact:
Helene Cavanaugh, CTS
Executive Director, Texas Association of Personnel Consultants (TAPC)
13121 Louetta Road, Suite 1175
Cypress, Texas 77429
Website: www.tapc.org
Email: tapc4u@sbcglobal.net
1.888.974.2272

First Firms Earn NAPS Accreditation

Ted Angelos, the NAPS Credentialing Chairperson, has announced the first firms to be accredited under the new Robert P. Style Firm Accreditation Program established by the association. Firm accreditation is awarded to those recruiting and staffing firms that demonstrate a commitment to certification, education, profession, free enterprise and the community and agree to abide by the NAPS Code of Ethics. The following Texas companies have been accepted for this prestigious accreditation:

Deacon Recruiting, Inc. of San Antonio, Texas
Deacon Professional Services LLP of San Antonio, Texas
Delta Dallas Staffing, LP of Dallas, Texas

Ann Bohl Deacon, CPC
210.494.1000
210.807.5656 Direct
adeacon@deaconrecruiting.com
www.deaconrecruiting.com


For more information contact:
Helene Cavanaugh, CTS
Executive Director, Texas Association of Personnel Consultants (TAPC)
13121 Louetta Road, Suite 1175
Cypress, Texas 77429
Website: www.tapc.org
Email: tapc4u@sbcglobal.net
1.888.974.2272

President’s Report

Hello friends,


I hope everyone has fully recovered from the great conference we had in Austin. This was the largest turnout we’ve had (at least in this decade) from a non-Houston conference site. This year 544 attendees from 17 states were entertained, educated and challenged by a great lineup of speakers and trainers. I think everyone agreed that Mac Fulfer, “The Amazing Face Reader”, was indeed amazing. Nancy Friedman, “The Telephone Doctor”, was extremely informative and Danny Cahill was…well, Danny. How he continues to evolve, grow and change as a trainer is, again, amazing. While I’m on this topic, be sure to save the date, April 2nd – 4th for the 2009 conference at the OMNI in Houston. Helene Cavanaugh, Sheila Crawford, Laura Shebay, and Lynne Von Villas have promised to improve on the great job they did on the ’08 conference. It should be our best conference ever.

I’ve been talking to a number of our members in the past few weeks asking them if they’re seeing any economic softening in their business. Although this represents a small sampling, what I’ve heard is: Clerical and Light Industrial Temps – somewhat softer than second quarter ’08, but still good; Direct Hire – depends upon niche, with Engineering and IT – still strong, Administrative/Clerical – strong, Accounting/Finance – still soft; Contract – still very strong, though some downturn in job order volume reported; Medical – still strong in all sectors. Clearly we’re all fortunate to be working in Texas. Our market overall seems much healthier than national norms.

This has also been a good business time for your Association. In ’06 we had 162 member firms. In ’07, with a tremendous effort from Helene Cavanaugh, we grew TAPC to 224 members and in ’08 that number has grown to 260. Along with that, your Association has moved from a decade of financial difficulties and limited services to expanded offerings, revitalized relationships in Austin via our lobbying efforts and a healthier bank balance.

In closing I would like to thank the people who got us here, the 2007-2008 Board of Directors, under the vision and the leadership of Rick Marshall (thank you Rick for two great years – you really made a difference!) and the day-to-day blood, sweat and tears of Helene Cavanaugh. Helene has really been fantastic! The TAPC is going to have a great ’08 – ’09 year; we hope you do too.

See ya,

Bruce Whitaker

Tuesday, May 13, 2008

GREG DOERSCHING'S TEXAS TOUR

Odessa - Monday, June 9
Center for Energy and Economic Diversification (CEED building) at The University of Texas at The Permian Basin at 4901 E. University Blvd., Odessa, Texas 79762

Dallas - Tuesday, June 10
Prestonwood Country Club on Preston Road, North of Arapaho

Houston - Wednesday, June 11
The Briar Club at 2603 Timmons Lane, Houston, Texas 77027 (off of Westheimer inside the loop)

San Antonio - Thursday, June 12
Petroleum Club at 8620 N. New Braunfels, Ste. 700, San Antonio, Texas 78217

Austin - Friday, June 13
Cool River Café at 4001 W. Parmer Lane, Austin, Texas

Choose from one of the three options below: .....................................................................................................................................

OPTION 1
OWNER/MANAGER PROGRAM ONLY (Morning Only)
$79 for Members/$99 for NonMembers

Continental Breakfast: 7:45am
Programs: 8:00am - 11:00am

How to hire and train top producers - Learn the traits to identify/the process to follow to insure you hire the best! Learn the 4 key indicators of future success. Receive a sample training plan for your new hires' first 15 days that you can customize for your own use. Examine the elements that attract/retain good recruiters.


What are you doing right? Setting the Plan for Your Office - What's worth measuring?
What's not? How to develop/set a plan that works! Look at national statistics and compare that to your office. Do you measure the right things? How do your consultants balance calls,
internet, interviewing, marketing, follow up, and planning? Do you want to measure all that or are there other important things that lead to the close that you should be measuring? What
do other people do?


What tools are necessary, what's nice to have, what's an excuse
to stay off the phone? Explore the tools that are available for recruiting,
both new tools and old. Develop a criteria list that will
give you the information you need to determine what tools to
invest in and what not to invest in. Then, once you have the tools, how
will your office use them so you maximize the ROI you've made?


.....................................................................................................................................

OPTION 2
CONSULTANT PROGRAM ONLY (The Afternoon Only)
$79 for Members / $99 for NonMembers

Check-in: 12:30pm
Program: 1:00pm - 4:00pm


Examine the recruiting process from A to Z and receive specific forms, verbiage, and processes you can use when planning, making a recruiting call, debriefing, making the offer, and other aspects of the recruiting and placement process! Learn what to say and when to say it when recruiting candidates!

.....................................................................................................................................

OPTION 3
ATTEND BOTH THE MORNING AND AFTERNOON SESSION FOR
$139 Members /$179 NonMembers (Cost is without lunch)

.....................................................................................................................................

ADD IN LUNCH TO YOUR SESSION(S) FOR AN ADDITIONAL $30.00

.....................................................................................................................................

Once you've determined the city and date you will attend and have decided if you will attend the morning Owner/Manager session, the afternoon Consultant session, or both, decide if you will add on lunch and then go to http://www.acteva.com/go/TAPC and click on "Greg Doersching's Texas Tour" to complete your online registration! For more information contact Helene Cavanaugh, TAPC Executive Director at 1.888.974.2272 or tapc4u@sbcglobal.net.

.....................................................................................................................................

Greg Doersching is Managing Partner and Founder of The Griffin Group, a National Search Firm working in the direct hire placement industry. For the past 13 years, Greg has been recognized as one of the most cutting edge voices in the recruiting industry. He is an International Trainer and has presented for the National Association of Personnel Services, American Staffing Association, and the Association of Canadian Search, Employment and Staffing Services. He is consistently rated as one of the top presenters for each conference. He has done numerous Regional, State, and Local presentations. Recognized as one of the "Top Producers" for the state of Wisconsin - Greg received the "Dare to Soar" Award for increasing billings over 300% in a single year. He served for 2 years as the President of the Wisconsin Association of Personnel Services and has also served on the board of directors. He is an avid fisherman and hunter and has been known to trade consulting services for a chance to go hunting or fishing in new places.